SERVICES
24/7 Customer Service
BRAVA is committed to providing exceptional customer service, and that includes being available to assist our WORLD-WIDE clients. The service team is available 24/7 to answer any questions you may have and provide support for your stainless steel needs. Contact us anytime, day or night, and one of our customer service representatives will be happy to assist you.
Quality Assurance
BRAVA’s products go through rigorous quality control processes before shipment. With a dedicated QC team established in our sourcing geographic areas, we carefully inspect products to ensure they pass all quality tests before shipment. We take pride in our commitment to quality and strive to exceed our customers’ expectations.
Technical Support
BRAVA offers expert technical support to assist you in finding the perfect products for your needs. If you experience any technical issues, BRAVA makes the replacement process simple.
1. Send an email and describe the issues you are experiencing via support@brava.com
2. Attach relevant photos
3. Attach a mill test certificate and invoice that match the order you are requesting the replacement
Our technical team will review your request and get back to you ASAP
Emergency Service
BRAVA offers emergency services to help ensure that our clients have access to the products they need. Our wide network of distributors and manufacturers allows us to quickly locate backups for our customers. BRAVA is committed to providing exceptional customer service and will go the extra mile to ensure our clients are satisfied. Whether it’s a small order or a large one, we are here to help in any way we can.
Customization and Exotic Purchase
BRAVA is proud to offer a wide range of stainless steel products, including exotic and rare tubular products. Our team has the expertise and experience necessary to source even the most difficult-to-find items. If you need something truly unique, we can work with you to customize a solution that meets your specific needs. Contact us to find out more about your options.
Free return and replacement on unqualified products (need terms and condition)
To ensure the service efficiency, we developed a four step guide: if you experience quality issues or unexpected defects, please follow our 4 steps to request for replacements.
- Step1 – contact us immediately with details of issues you are experiencing
- Step2 – attach relevant photos
- Step3 – send over an mtc，invoice matching the exact order you are requesting the replacement for
- step4 – our technical team will review your request and get back to you ASAP
Emergency service
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